Privacy Policy

Pelican Products, Inc. Privacy Policy

Last Updated: February 2023

We respect your privacy, and we are committed to protecting it through compliance with this policy. The purpose of this Privacy Policy is to describe how Pelican Products, Inc. (“Pelican,” “we,” “us,” or “our”) collects, uses, and shares information about you.

Our website site, www.pelican.com, and certain other Pelican operations,(collectively, “Sites”) and products offered for sale on and through the Site are intended only for residents of the United States and Canada. Some of our affiliates owned by Pelican, including Peli and its website at www.peli.com and www.pelibiothermal.com, are governed by their own separate privacy policies.

This Privacy Policy applies to information we collect:

On our Site;
When you provide it to us directly interact with us directly; or
When we received your information from a third-party source, such as an authorized dealer.

Please read this notice carefully to understand how we collect your personal information. Please contact us as described in the Contact Us section if you have any questions. If you do not agree with our policies and practices, you should not use our Site or otherwise provide us your personal information.

By accessing or using this Site or by providing us your personal information, you expressly agree to this Policy and expressly consent to the collection and use of your personal information consistent with this Policy.We may also rely on your implied consent to the collection and use of your personal Information where permitted under applicable law.

Please note that your use of our Site and this Privacy Policy are subject to our Terms and Conditions.

This Privacy Policy may change from time to time. Your continued use of this Site or your continued provision of personal information after we make changes to this Privacy Policy is deemed to be your acceptance of those changes, so please check this Privacy Policy periodically for updates.

Personal Information that We Collect

Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you.Examples of personal information include identifying information (name, email address, telephone number), commercial information (product purchase history), financial information (banking account or credit card information), network or internet activity (your IP address, search or browsing history, and device ID).

We collect certain categories of personal information for a variety of reasons.The table, below, outlines the categories of personal information we may have collected in the preceding 12 months, along with specific examples of such personal information, the purpose(s) of the collection, and the source of the collection.

Personal Information Categories	Personal Information We Collect	Collection and Disclosure Purpose	Collection Source
Identifiers	First and last name; telephone number; email address; physical address; unique personal identifier, online identifier, photos or images of you; account name	To provide our products, services, and other information; For marketing and advertising purposes; In response to law enforcement or legal requests or requirements; In connection with a transfer in the event of a corporate sale or change of control; and For internal auditing, fraud prevention, and security purposes.	You Your Device(s) Pelican
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	Name, address, telephone number, bank account number, or credit card number.
Financial Information	Financial account, debit or credit card number in combination with a required security or access code		You
Commercial information	Records of personal property, products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies		You Pelican Service Provider(s)
Sensory Information	Audio information, such as call monitoring or customer service recordings		You Pelican Service Provider(s)
Sensitive Personal Information	Pelican account credentials	To provide our products, services, and other information; In response to law enforcement or legal requests or requirements; In connection with a transfer in the event of a corporate sale or change of control; and For internal auditing, fraud prevention, and security purposes.	You Pelican
Internet or Other Similar Network Activity	Browsing history, search history, information on your interaction with our Site, application, or advertisement; IP address	To provide our products, services, and other information; For marketing and advertising purposes; For internal auditing, fraud prevention, and security purposes.	You Your Device(s) Pelicans Service Provider(s) Third Parties
Geolocation data	Device location	To provide our products, services, and other information; For marketing and advertising purposes; and For internal auditing, fraud prevention, and security purposes.	Your Device(s)

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other customers or third parties (collectively, “User Contributions”). Your User Contributions are posted on the Site and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

How We Collect Your Personal Information

We collect your personal information:

Directly from you when you provide it to us.For example, we collect your personal information when you create an account with us on the Site; buying, ordering, or returning our products; or asking us questions.
Automatically as you navigate through the Site. Personal information that we collect automatically may include usage details; your IP address; browser type; the website from where you navigated to the Site; the pages and products on our Site that you viewed; time and date of access to the Site; device identifiers, general location details; and information collected through cookies, web beacons, and other tracking technologies, details of which are set forth below.
From third parties that support our operations.For example, our advertisers, service providers, and other business partners collect your personal information to better understand the use of our Site, how we can improve it, and promote our products.

How We Use Your Personal Information

We use and disclose your personal information as expressly set forth in this Privacy Policy or with your consent for the following reasons:

To provide our products, services, and other information: We use and disclose your personal information to provide our products or services to you; facilitate the sale of our products to you; provide you with information and support that you request from us; register and service your online Pelican account; process orders for products or requests for returns; process payments; fulfill and deliver your orders; provide services that your request from us; and to contact you about your orders and requests.

For marketing and advertising purposes: We use and disclose your personal information to send you information about our products, services, and new offerings; send newsletters, advertisements, or other promotional communications about our Site, products, and services; and administer surveys, sweepstakes, promotions, and contests using your information; learn about customer trends and interests; and personalize digital content.

In response to law enforcement or legal requests or requirements: We will use and disclose your personal information with organizations or individuals outside of Pelican if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request;
Enforce applicable Terms and Conditions, including investigation of potential violations;
Detect, prevent, or otherwise address fraud, security or technical issues; and
Protect against harm to the rights, property or safety of Pelican, our users, customers or the public as required or permitted by law.

In connection with a transfer in the event of a corporate sale or change of control: If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

For auditing purposes: We will use and disclose your personal information to perform audits related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with applicable law.

In connection with these uses, we disclose your personal information to our trusted vendors, service providers, and business partners (including our subsidiaries and affiliates). These organizations will have access to your personal information in order to provide these services to us, but—when this occurs—we implement reasonable contractual and technical protections to limit their use of your personal information.

How We Disclose or Share Your Personal Information

In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose: Identifiers; Commercial Information; Financial Information; Internet or other Similar Network Activity; and Sensory Information.

We do not disclose or share your sensitive personal information for purposes than those already identified.

We disclose your personal information for a business purpose to the following categories of service providers and contractors:

Service Providers engaged by us to facilitate a service on our behalf, such as order fulfillment and payment processing;
Contractors that provide consultancy and advisory services, such as our third-party auditors;
Analytics and Marketing Partners, such as social media and performance marketing providers, for the purpose of marketing services and products you may want.
Entities Involved in a Business Sale or Similar Transaction where we may buy, merge, or partner with other companies.

We do not sell your personal information for money; however, some laws broadly define “sale” or “sell”, and certain disclosure activities may, therefore, qualify even though we do not receive financial compensation for the exchange.For example, we share personal information with our Analytics and Marketing Partners to gain insights into preferences about our products and services, and for sharing advertisements with you based on personal information we collect from your activities over time (also known as cross-contextual behavioral advertising or targeted advertising).

In the preceding 12 months, we have “sold” or “shared”, as those terms are broadly defined by law, the following categories of personal information:

Personal Information Categories	Categories of Third Parties to Whom We Disclose Personal Information	Purpose of Disclosure
Identifiers	Analytics and Marketing Partners	Learn about customer trends and interests Personalize digital content Deliver marketing communications and advertising
Commercial Information	Analytics and Marketing Partners	Learn about customer trends and interests Personalize digital content Deliver marketing communications and advertising
Internet or Other Similar Network Activity	Analytics and Marketing Partners	Learn about customer trends and interests Personalize digital content Deliver marketing communications and advertising

If you are a California or Virginia resident, you may opt-out of the selling or sharing of your personal information by following the “Do Not Sell or Share My Personal Information” link.

Cookies We Use and How We Use Them

Pelican and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us and the Site.

Cookies may store unique identifiers, user preferences, and other information. Pelican may share some information obtained through cookies and other tracking technologies with third parties that provide marketing or analytical services to Pelican. You can modify your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing relevant advertising to you.

You can find more information about cookies at http://www.allaboutcookies.org.

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to gather and store aggregate information about visitors. Please use the following link to understand how Google Analytics collects and processes data: www.google.com/policies/privacy/partners. Google Analytics uses cookies to analyze how users navigate the Site. The information generated by the cookie about your use of the website (which may include your IP address) will be transmitted to and stored by Google.

We and the third parties we partner with currently do not process or comply with any web browser's “Do Not Track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our websites or use our services. Some of our third-party service providers may collect personal information on users of our Site over time and across different websites when users are visiting our Site.

Our website uses Hotjar’s services, a third party service provider, which helps us better understand our your user experience (such as how much time you spend on which pages, which links you choose to click) and enables us to build and maintain our Site and services with your feedback. Hotjar uses cookies and other technologies to collect data on your behavior on our Site and data about your device (in particular, your IP address, device screen size, device type, browser information, geographic location (country only), and your preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

How we Use Your Personal Information for Targeted Advertising

We may use and share your information we collect from you to show you advertisements for Pelican’s products and services, specifically your personal information related to your Internet or other similar network activity. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based advertisements are those presented to you based on your browsing behavior in order to provide you with content more tailored to your interests. These interest-based advertisements may be presented to you while you are browsing our site or third-party sites not owned by Pelican.

In order to consent to such use, you must check the relevant box located on the form on which we collect your personal information or otherwise seek such consent. You may withdraw or alter your consent at any time by logging into the Site and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to communication@pelican.com.

We belong to ad networks or use marketing companies, such as DoubleClick, that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Please note that if you choose to opt out, you will continue to see advertisements on our Site, but they will not be based on how you browse.

You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info). We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

Links to Third Party Websites

Our Site may contain links to third party sites that are not owned or controlled by Pelican. For example, consumers in certain countries and jurisdictions may be directed to websites owned and operated by independent Pelican dealers. Please be aware that we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policy available for each third party with which you interact.

Collection of Personal Information from Minors

We do not market our products to minors under the age of 16, and we do not knowingly collect, sell, or share personal information from minors under the age of 16.

If you are under the age of 16, please do not attempt to create an account with us, purchase products, or provide your personal information to us. If we learn that we have collected personal information from a user under the age of 16, we will promptly delete such personal information.

If you believe we might have any information from a user under the age of 16, please Contact Us Online or call us at (800) 473-5422. We do not knowingly collect, sell, or share the personal information of consumers under 16 years of age. We are not liable for any damages that may result from a user’s misrepresentation of age.

Your Choices and Control Over How We Use Your Personal Information

We strive to provide you with choices regarding your personal information. We have created mechanisms to provide you with control over your personal information:

Reviewing Your Personal Information. You can review and change your personal information by logging into the Site and visiting your account profile. You may also notify us of any changes or errors in your personal information to ensure that it is current, complete, and accurate. Please not that we not be able to accommodate your request if we reasonably believe it would violate any law or legal requirement or cause the information to be incorrect.
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are sent. If you disable or refuse cookies, please note that some parts of our Site may be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. We will only share your personal information with unaffiliated or non-agent third parties for promotional purposes with your express consent. If you wish to consent to such use, you can check the relevant box located on the form on which we collect your personal information or otherwise seek such consent. If you wish to change your choice, you may do so at any time by logging into the Site and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to communication@pelican.com.
Promotional Offers from Pelican. We will only use your email address and other contact information to promote our own products and services with your consent. If you wish to consent to such use, you can check the relevant box located on the form on which we collect your personal information or otherwise seek such consent. If you wish to change your choice, you may do so at any time by logging into the Site and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to communication@pelican.com.
Communication Opt-out Requests: If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Pelican as a result of a product purchase, warranty registration, product service experience, or other transactions.

How We Safeguard Your Personal Data

Protecting your personal information is one of our top priorities. We have implemented reasonable and appropriate physical, administrative, and technical safeguards and security measures to protect against the loss, misuse, or alteration of your personal information under our control.For example, your personal information is password-protected and sensitive data (such as a financial information) is protected by encryption when exchanged.We regularly audit our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. In addition, we limit access to personal information to our employees, agents, contractors, and other third parties who have a legitimate business need for such access.

However, the Internet is not a completely secure environment, and we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Consent to Processing of Personal Information in the United States

By using and accessing our Site, you expressly consent to the transfer and processing of your personal information on servers located outside of the country where you reside, and that the protections and rights over such information may be different than required under the laws of your residence or location.

How Long We Retain Your Personal Information

We retain your personal information for the entire time that you keep your account open and active with us. Thereafter, we may retain your personal information:

for as long as necessary to comply with any legal requirement;
on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures; and
for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies.

We may aggregate or otherwise render information anonymous in such a manner that you are no longer identifiable. In such situations, we may retain such aggregated or anonymous information indefinitely.

Changes to Our Privacy Policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

How to Contact Us

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please Contact Us or call us at (800) 473-5422. You may also contact us by mail at the following address:

Pelican Products, Inc.

23215 Early Avenue

Torrance, California 90505

Tel: (310) 326-4700

Toll Free: (800) 473-5422

Fax: (310) 326-3311

You may also email us at: communication@pelican.com

If you are a resident of Canada, and you have a complaint about this Privacy Policy or our practices, you may make a complaint to the Privacy Commissioner of Canada. For more information, visit https://www.priv.gc.ca/en/report-a-concern/.

Additional Information Applicable to California and Virginia Residents

This section supplements the above Policy and applies solely to California or Virginia residents.We have issued this notice to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA) and implementing regulations.

If you are a California resident with disabilities, and need to be provided with an accessible version of this section or the policy as a whole, please Contact Us or call us at (800) 473-5422.

Application
For purposes of this section, personal information does not include:
- Publicly available information from government records.
- De-identified or aggregated personal information.
- Other information excluded by law.
Your Rights and Choices for Non-Exempt Information
California law provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Access: You have the right to request that Pelican disclose certain information to you about our collection and use of your personal information over the past twelve (12) months.

Right to Portability: you may have Personal Information and to obtain a copy of that Personal Information in a structured, commonly used, and machine-readable format and to have that information transmitted to another organization in certain circumstances.

Right to Delete Your Personal Information: You have the right to request that Pelican delete personal information that we collect from you, subject to certain exceptions.

Right to Correction:you have the right to request that we modify or correct errors in the personal information that we collect from you.However, please note that we may not accommodate a request to change personal information if we believe that doing so would violate any law, legal requirement or rights of another person, or cause the information to be incorrect.

Right to Opt-Out of the Sale or Sharing of Your Personal Information: you have the right to opt-out of the sale or sharing for cross-contextual behavioral advertising of your personal information.You can exercise this right by clicking the “Do Not Sell or Share My Personal Information” link on the Site.

You also have the right to be free of discriminatory treatment for exercising your rights or choices listed above.

Exercising Your Rights
To exercise your rights, please submit a request to us as outlined above in the How to Contact Us section. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf (“an Authorized Agent”) may make a request related to your personal information.

Except for the Right to Opt-out, once we receive your request, we will verify your identity or the identity of your Authorized Agent using information you provide to us in the request and matching it with information we have about you. With few exceptions, we will only review and fulfill a request from your Authorized Agent if (a) you grant the Authorized Agent written permission to make a request on your behalf, (b) you or the Authorized Agent provides us notice of that written permission, and (c) we are able to verify your and the Authorized Agent’s identity in connection with that notice and the request.

Please note that we cannot respond to your request or provide you with personal information if we cannot verify your identity, the identity of your Authorized Agent, or the authority of the Authorized Agent to make the request.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Appeals (Virginia Residents Only)
Residents of Virginia have the right to appeal a decision with regard to their privacy request.For example, you may appeal our decision to decline to take an action on a request.To exercise your right to an appeal, please Contact Us or call us at (800) 473-5422.

“Shine the Light” Disclosures (California Residents Only)
California law permits customers that are California residents and who provide personal information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes during the prior calendar year.To make such a request, please Contact Us or call us at (800) 473-5422.

Notice of Financial Incentives
We may offer you certain discounts, loyalty, or reward programs, such as our military and first responder program or one-time discounts when signing up for our marketing materials.These programs may be considered financial incentives under California law, which can result in different prices for our products. Participation in these programs are voluntary and require your opt-in consent, which you can withdraw at any time by following this link, Contact Us, or calling us at (800) 473-5422. We require minimal personal information in order to provide the discounts to eligible participants. The value we receive from our discount programs includes the profits, good will, and reputation generated by these programs.At the time of offering any financial incentive, we will provide a summary of the incentive and further information relating to the material terms.

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